Last updated 1 July 2026. In this document, Projexio, “we”, “us” and “our” mean the provider of the Projexio service, and “you” means the customer or visitor.
This page lists organisations that process personal data or customer project content when providing the Projexio service. Categories are named rather than vendor brands where the specific provider may change without changing the nature of the processing.
If you need a signed copy for procurement, or want to be notified of changes, email support@projexio.org and ask to be added to the sub-processor notification list.
1. Current sub-processors
Each entry describes the purpose of processing, the categories of data involved, and the regions where processing may occur.
- Cloud infrastructure provider — Application hosting, database, object storage and encrypted backups. Data involved: All customer project data and account records. Regions: United States, Singapore, Hong Kong SAR.
- Content delivery and edge network — Static asset delivery, TLS termination and denial-of-service protection. Data involved: Request metadata and IP addresses. Regions: Global edge locations.
- Transactional email provider — Account, notification and approval request emails. Data involved: Recipient name, email address and message content. Regions: United States, European Union.
- Payment processor — Subscription billing and invoicing. Data involved: Billing contact, billing address and payment token. We do not store card numbers.. Regions: United States, European Union.
- Error monitoring provider — Application error and performance diagnostics. Data involved: Technical diagnostic data, which may incidentally include a user identifier. Regions: United States, European Union.
- Product analytics provider — Aggregate usage measurement to inform product decisions. Data involved: Pseudonymous usage events. Project content is excluded.. Regions: United States, European Union.
- Customer support platform — Support ticket handling and the help centre. Data involved: Contact details and the content of your support correspondence. Regions: United States, European Union.
2. How changes are handled
We update this page when a sub-processor is added, replaced or removed for a material processing purpose.
Enterprise customers who have asked to be notified receive advance notice of material additions or replacements, with an opportunity to object as set out in the Data Processing Addendum.
- Infrastructure changes within the same category and region set are treated as operational updates and reflected on this page.
- A change that introduces a new category of processing or a new geography is treated as material.
Questions about this document
Email support@projexio.org, or use the contact page.